Complaints
Initially, it is usually best to discuss your concerns with the person who is working on your case. We always try to resolve any issues at an early stage. If you would like to make a formal complaint, then you can read this our procedure by clicking the button below.
Read our Complaints Procedure here.
If you make a complaint it will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our conduct. Full details of possible regulatory issues can be found on their website.
What if we cannot resolve your complaint?
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.
They will look at your complaint independently and it again it will not affect how we handle your case
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please see their information below:
Visit: www.legalombudsman.org.ukCall: 0300 555 0333 between 9am to 5pm.Email: enquiries@legalombudsman.org.ukLegal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
